Consumer Protection (Distance Selling) Regulations 2000



"Distance Selling" means all sales of goods and the provision of services other than face to face including transactions using the Internet, by mail order, telephone, fax and advertising in magazines, newspapers and periodicals.

No refunds will be made in respect of CDs or discs where the customer has broken open the seal or wrapper.

You have the right to cancel an order for goods within 7 working days of receipt of the goods. This 7 day "cooling off" period excludes Saturdays, Sundays and Bank Holidays. Notification of intention to cancel should be received by us within the cooling off period, in writing. "Writing" includes letter or email sent to us at our nominated address. A telephone call will not be acceptable.

On receipt of due notice, within the cooling off period, we will refund the retail sale price of the goods if, but only if, they are returned in a resaleable condition. The goods are to be cared for by the customer at the customer's risk.

The cost of returning the goods must be paid for by you and will not be paid by us. Payment of a refund will be made within 30 days of receipt of the returned goods in a re-saleable condition by us.

Refunds will be made by re-crediting the customer's credit card. A charge of £1.00 per order (for postage and other costs, plus the cost of re-creditting credit cards incurred by us) will be deducted from the refund.

The laws of England and Wales shall apply to this contract.